Terms and Conditions for Vendors

 

VENDOR PROGRAMME OVERVIEW

Q: What is it?
A: The econovix Vendor Programme allows anyone to set up an own online shop on the econovix marketplace in order to market and sell their products online.

Q: How does it work?
A: Firstly, you will complete the short application form to sign up as a Vendor on econovix marketplace. You will then receive an email from us, asking you to submit the required documents and a logo for your business and to provide your existing PayPal account email to receive payments or to set up an account on PayPal.  If your application is approved, you will be sent a username and password to login onto the econovix marketplace and to list your products. These products can be 'packaged services', e.g. accommodation nights, consulting hours, virtual, digital or physical products. Shoppers may purchase your products by placing them into the econovix marketplace shopping cart and checking out. We take care of all payment processing on your behalf and then forward you the order for fulfillment.

Q: How much does it cost to participate in this program?
A: There is no cost to get started. Once accepted for participation in the program, you can list as many products as you'd like. econovix marketplace simply retains a nominal percentage (minimum 15% of your retail price) whenever you make a sale. This is used to cover the hosting costs for your online shop on the econovix marketplace and the payment processing fees. That's it!

Q: What are the requirements?
A:  Your econovix Vendor Account will need to be verified with business identification/documentation. Approvals typically take just 1-2 business days. Once approved, you can immediately begin uploading your products and selling on econovix marketplace.

Q: When/how do I get paid when a sale occurs?
A: You are paid weekly via PayPal, based on a minimum payment balance of $50.-.

Q: How do I get my products listed at econovix marketplace?
A: You can enter the product information for your products one at a time. Or, if you have many products to list, you can quickly and easily upload all of your information in an Excel template, which we will provide to you on request. Once uploaded, your items on sale will appear on the econovix marketplace and customers can begin ordering your products immediately.

Q: What kind of items may be sold on econovix marketplace?

A: You can sell practically anything - including time, bookings or appointments, subscriptions payable on a repeat basis and personalised items - i.e. featuring the name of the buyer or the name of the person for whom the item is purchased. When you have completed your basic online application form, you will receive a detailed information sheet which will help us to establish the specific needs of your business.

Q: How are prices determined?
A: You set all prices. You can also adjust your prices whenever you need to. We do, however, require a minimum retail price of $2.99 for all products listed on the econovix marketplace, to make the transaction viable

Q: How are shipping costs determined?
A: If your company resides in the United States, econovix software can automatically determine the shipping cost (which will be paid to you) for each of your products, based on weight and destination. If your company resides in another country, you will submit your required shipping fees when you submit your product's retail pricing information.

Q: Are there any restrictions on what kind of products I can sell on the econovix marketplace?
A: Yes - we do not allow the selling of illegal drugs, pornography or stolen items, including stolen digital items. You have to take full responsibility for the items you want to sell on econovix marketplace by signing a disclaimer in this regard, as part of our registration process.

Q: Who is responsible for returns and refunds?
A: You will be responsible for processing and notifying us of all returned products. econovix marketplace will then take care of all refunds to customers.

Q: Does econovix offer fraud protection?
A: Yes, we carefully monitor all orders for fraud.

Q: Can customers leave feedback?
A: Yes, customers are asked to rate and review products they've purchased from you. We also ask them to rate and review your company. Since customers are more likely to purchase top-rated products and patronize top-rated companies, it's critical to your success on the econovix marketplace that you work hard on both the quality of your products and the quality of your company service. Note that econovix marketplace continuosly monitors your ratings and reviews to gauge your performance. Sub-par performance can result in the termination of your econovix Vendor account.

Q: How do I manage orders?
A: Provided to you at our Vendor Center is an Orders Manager Webpage that allows you to view all open and completed orders. You can easily process open orders by printing out order summaries. Or you can download a computer file that provides a summary of all of your open orders with complete customer and shipping information for quick and easy fulfillment.

Q: What if I need to make changes to a product or remove products?
A: Provided to you at our Vendor Center is a Products Page. This allows you to quickly and easily choose and edit any and all products as needed. The Products Page also allows you to designate products as inactive or active, which is instantly reflected at econovix marketplace.

Q: How does my shop on econovix marketplace work?
A: When you apply to become a Vendor, we'll ask you to choose a domain name (e.g. yourvendorpage.econovix.net). This URL becomes yours to use as you like in your own promotions and is a special econovix marketplace Website that features JUST your products, plus special features that allow you to connect with customers more deeply and grow your customer base in exciting new ways! As with our standard program, for any orders, we'll take care of all payment processing for you and forward orders on to you for fulfillment. If you currently don't have a Website for your products or services, you'll now have one, ready for you to use as soon as you've uploaded your product and service information!

Q: What is the cost of your own shop on econovix marketplace?
A: There is no cost. It is provided to you 100% free as part of our Vendor program.

Q: Will I be able to hold special sales for my products, offer free shipping, or do other special promotions on econovix marketplace?
A: Yes, these and other exciting features designed to help you generate maximum sales are all part of the Vendor program.

Q: Can customers use econovix Gift Vouchers when ordering my products?
A: Yes

 

VENDOR APPLICATION

Important Instructions:

1. Application must be submitted in English.
2. Proper capitalization of all names, addresses, etc. is required.
3. Your company name must be spelled correctly. You may not create a name in all caps or include URLs, copyrighted or trademarked brands, company names belonging to others, vulgar or profane wording, or excessive special characters (such as @, #, *, etc.) and punctuation.
4. Bolded items are required. 

Verification Documents

For account verification, we require the following forms of identification:

  1. A copy of applicant's valid driver's license (or other photo ID, passport, etc.)
  2. A copy of a phone bill, other utility bill, or a bank statement displaying applicant's name and address.
  3. A copy of your company’s registration documents (If you own a registered company).

 At least one of these documents must be in your company name as indicated below. If you cannot provide such a document, you will need to submit a letter from your Chartered Accountant or Bank verifying that you are a sole proprietor of a business in your personal capacity.

Scan and upload now (accepted file formats: .GIF, .JPG or .PNG under 15MB in size per document). Successfully uploaded images will appear at the bottom of the page. Click on preview images for full-size view.

TIP: You can use the camera in your smartphone to take photos of these documents. Just make sure they are clear and readable. Having trouble uploading your documents? Submit a ticket at: support.network.econovix.net